Terms of Service

By creating an account, or by accessing or using the Jarel platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. If you use the Service on behalf of an organization, you confirm that you have authority to bind it, and "you" means that organization and you.

"Jarel", "we" and "us" mean Bizlution AB (org. no. 559264-7050), the company that operates the Service, as set out in the Contact section. You must be at least 18 years old and have legal capacity to enter into this agreement to use the Service. If you accept for an organization, you promise that you have authority to bind it, and the organization is bound.

These Terms, the Privacy Policy and, for business customers, the Data Processing Agreement together form the agreement between you and Jarel. Where they conflict on the processing of personal data, the Data Processing Agreement prevails; on everything else these Terms prevail.

A "Consumer" is a natural person who uses the Service for purposes outside their trade, business, craft or profession, for example a student using Jarel for private study. Everyone else is a "Business Customer", including lawyers, law firms and other professionals and anyone using the Service for work.

Most of these Terms apply to everyone. Sections that say "Business Customers" or "Consumers" apply only to that group. Nothing in these Terms limits any right that mandatory consumer law gives a Consumer, and where a clause would do so, the mandatory law applies instead and the rest of the Terms stay in force.

Jarel provides AI-powered tools for legal work: an assistant that answers with references to sources, document and contract review, drafting, projects, agents that can prepare and take actions on your behalf, and related features. Where offered, agents may also operate a browser or computer environment ("Agent Computer"). Features may be added, changed, limited or removed at any time, and some features may be offered as beta or experimental. Beta and experimental features are provided without any commitment and may contain more errors.

Jarel is a software service. It is not a law firm, does not practise law, does not give legal, tax, financial or other professional advice, and does not create a lawyer-client, fiduciary or any other advisory relationship with you or with anyone else. Nothing the Service produces is legal advice, a legal opinion, or a substitute for advice from a qualified lawyer who knows your situation.

Using the Service does not make Jarel a party to your engagement with your own clients. Jarel does not run conflict checks, does not know your clients' circumstances, and does not monitor deadlines or limitation periods for you.

The Service uses artificial intelligence, including large language models, to generate answers, summaries, analysis, translations, citations, document drafts, suggested edits and other content ("AI Output"). You are interacting with an AI system, not with a person.

AI Output can be wrong, incomplete, out of date, misleading, inconsistent between runs, or invented, including citations, quotations, case names, statute references and facts that look authentic but do not exist. Source links and verification features reduce the risk but do not remove it. The sources the Service draws on may be incomplete, outdated, wrongly extracted, or missing for a given jurisdiction or subject, and the law changes.

AI Output is provided for information and as a starting point only. You are solely responsible for reviewing, checking against the original sources, and deciding whether and how to use any AI Output, before you rely on it, send it to anyone, file it with a court or authority, or use it to make a decision. You must apply your own professional judgment. We do not warrant that AI Output is accurate, complete, current, lawful, fit for a particular purpose, or free from infringement of third-party rights, and similar or identical output may be generated for other users.

Do not use the Service as the only basis for decisions that could have legal, financial, safety or other significant effects on a person. Do not use it in an emergency.

You are responsible for your own compliance with the laws and professional rules that apply to you, including rules on confidentiality, legal privilege, conflicts of interest, supervision of work, competence, advertising, and the duty to check what you submit to a court or authority. If you are a lawyer, your professional duties to your clients and to your bar or regulator do not change because you used the Service, and you remain responsible for all work you deliver.

You are responsible for deciding whether it is appropriate to put a client's or a third party's information into the Service, for obtaining any client consent or other permission you need, and for having a lawful basis for the personal data you upload. For Business Customers, Jarel acts as processor of that data as set out in the Data Processing Agreement.

If you use the Service to prepare anything for another person, such as a client, employer, fellow student or customer, you are responsible to that person for it, and you must not present AI Output as verified, human-reviewed or authoritative if it is not. Students are responsible for following the rules of their institution on AI use and academic integrity. Students and other users without a legal qualification must not use the Service to give legal advice to others or to carry out regulated legal activities.

The Service is provided to you only. Jarel owes no duty of care, advice or other duty to your clients, employer, colleagues, counterparties, or any other person who sees, receives or relies on AI Output or on anything you produce with the Service, and these Terms give no rights to anyone other than you and Jarel. Any person who relies on AI Output without the independent professional review of a qualified person does so entirely at their own risk.

If you use the Service for work that you deliver to others, your relationship, your engagement terms and your professional liability are with them, and any claim by them about that work is a claim against you, not against Jarel. You will not state or suggest to a client or anyone else that Jarel has reviewed, verified, approved, or is responsible for your work, your advice or any AI Output. Where your rules or your engagement terms require it, you are responsible for telling your clients that you use AI tools and for obtaining their consent.

If a third party brings a claim against Jarel that arises from your use of the Service or from work you delivered, the Indemnity section applies if you are a Business Customer.

Agents can draft documents, prepare messages and changes, run searches and, where available, operate an Agent Computer. By default an agent asks for your approval before it takes an action that changes something or reaches outside Jarel, such as sending a message, submitting a form, signing, paying, deleting, or editing a document. You decide whether to approve.

When you approve an action, or switch on a setting that lets an agent act without asking for a specific kind of action, the action is taken for you and on your instructions, and you are responsible for it and for its results as if you had done it yourself. Read what you approve. An approval you give does not shift responsibility to Jarel, even if the agent described the action inaccurately or incompletely.

Agents can misunderstand an instruction, take wrong steps, act on mistaken or manipulated content they read (for example hidden instructions on a web page or in a document), fail part way, or repeat an action. Our approval steps and safeguards reduce risk but do not guarantee that an agent will never do something you did not intend or that is not allowed. Keep your own backups, supervise agent work, and do not give an agent access to accounts, systems, credentials, money or data it does not need.

You can set up routines: an agent that works on a schedule or when something happens, such as a document upload or a monitor finding something new. A routine runs while you are away, on the instructions you saved, and each run counts toward your plan's usage. It asks for approval like any other agent work. An agent may also hand part of a task to another of your agents, and the same rules apply to that agent. Routines can run late, be skipped (for example when a run is more than two hours late) or pause themselves after repeated failures, so do not rely on a routine to meet a deadline. You can pause or delete a routine at any time.

If you use an Agent Computer or let an agent use a third-party website, account or service, you confirm that you are entitled to use that account and to let software act in it, that this does not breach the third party's terms or any law, and that you will not use it to bypass security measures, send unsolicited messages, scrape or copy content you have no right to, or make purchases or commitments without your own review. We are not responsible for what third-party services do in response to an agent's actions, including blocking or closing your account.

An agent's output and actions are not a decision or statement by Jarel, and Jarel is not a party to anything an agent sends, signs or agrees on your behalf.

You must give accurate registration information and keep it up to date. Where a workspace administrator invites you, the administrator controls your access and may see your activity in that workspace as the settings allow. You are responsible for keeping your credentials confidential and for all activity under your account. Tell us promptly at legal@jarel.se if you suspect unauthorized use.

An account is for one named person and may not be shared. You must use credentials and multi-factor authentication appropriate to the sensitivity of the material, and you are responsible for losses caused by credentials that you or your users failed to protect. If you add other people to your workspace, you are responsible for them and for what they do with the Service.

You agree not to, and not to let anyone else, use the Service to:

(a) break any law or regulation, or any rule that binds you as a professional; (b) infringe or misappropriate anyone's intellectual property, privacy or other rights, or upload content you have no right to use; (c) upload or process personal data, privileged material or confidential information of others without the permission and legal basis you need; (d) deceive a court, authority, client or counterparty, including by presenting unchecked AI Output or invented sources as verified; (e) provide unauthorized legal services, or hold yourself out as a lawyer or as qualified when you are not; (f) generate or distribute malware, harassment, fraud, disinformation, unlawful discrimination, or content that sexually exploits or endangers children; (g) use the Service for automated decisions that produce legal or similarly significant effects on individuals without meaningful human review, or for any use that the EU AI Act prohibits or classes as high-risk without you meeting the obligations that apply to you; (h) direct an agent or Agent Computer to break a third party's terms, bypass access controls or CAPTCHAs, send spam, make payments or commitments you have not reviewed, or act against anyone's safety or security; (i) probe, scan or test the security of the Service, interfere with it, overload it, or access it by any means other than the interfaces we provide; (j) reverse engineer or copy the Service, resell or sublicense it, or use it, its outputs or its prompts to build or train a competing product or model; (k) get around usage limits, plan limits, or technical or safety measures; (l) use the Service if you are subject to applicable sanctions or export restrictions, or for a sanctioned person or country; (m) scrape, harvest or bulk-download the Service, its sources or its outputs, or use automated means to access it other than our published interfaces; (n) try to extract or expose our system prompts, models, safeguards or other non-public parts of the Service, or attempt jailbreaks or prompt injection against the Service, or use it to attack other systems; (o) publish or share benchmarks or comparisons of the Service without our written consent, or use the Service to build, train, test or improve a competing product; (p) share one account between several people, or let anyone who is not a seat-holder use your account; (q) use the Service to cheat in an exam or to break an academic institution's integrity rules, or to pass off AI Output as your own where that is not allowed.

We may use automated measures to detect abuse. We do not read your content for this except as the Privacy Policy allows or the law requires. We may investigate suspected breaches, remove content, and suspend or end access to protect users, the Service or ourselves, and we may report unlawful activity to the authorities.

You keep all rights in the content you upload and the prompts you submit ("Your Content"). You give Jarel a worldwide, non-exclusive licence to host, process, copy, transmit and display Your Content, and to have our service providers do so, only as needed to provide, secure and support the Service for you and to comply with law. You confirm and warrant that you have all rights, permissions, consents and a lawful basis needed to upload Your Content, to have it processed as described in these Terms, and to give the licence above, and that Your Content, and its use as described here, does not infringe or violate any law, contract, confidentiality or privilege duty, or third-party right. This includes client secrets, privileged material and copyrighted works.

For personal data in Your Content you are the controller, or you act as the processor of your own client, and we process it as your processor under the Data Processing Agreement. You must have a lawful basis and give any required notices. Do not upload special-category data (Article 9 GDPR) or data about criminal convictions and offences (Article 10) unless it is necessary for your legal work, you have the basis the law requires, and you have told us where our DPA calls for it. Do not upload payment card numbers, classified information, or material you are legally barred from sending to a processor outside your country.

If we receive a notice of unlawful content, we may remove or block it and tell you. You can report unlawful content on the page at jarel.se/report, or by email to legal@jarel.se. We may suspend or close the accounts of users who repeatedly share content that infringes others' rights.

As between you and Jarel, you own the AI Output generated for you from Your Content, to the extent the law gives anyone rights in it. Jarel does not promise that AI Output is protectable or free from third-party rights.

Jarel keeps all rights in the Service, including its software, models we build, interface, prompts, designs and documentation. We grant you a limited, revocable, non-exclusive, non-transferable right to use the Service during your subscription for your own internal use under these Terms.

If you send us feedback, we may use it without restriction or payment. We may use usage data that does not identify you or your content to run and improve the Service.

Our Privacy Policy explains how we handle personal data and is part of these Terms. Business Customers can sign our Data Processing Agreement by emailing privacy@jarel.se (or accept it in the app where that is offered). Customer content is not used to train Jarel models. Model providers are configured not to train on it where their terms support that.

We use third-party providers, including AI model providers, hosting, payment, email and analytics services, to run the Service. Some are located or process data outside the EEA. We choose them with care and list them on the Security page. Their services are outside our control, and we are not responsible for interruptions, errors or changes in them beyond what the law requires us to answer for.

The Service works with and relies on third parties, including AI model providers, cloud and payment providers, and integrations such as Word, Google services, document management systems (for example iManage and NetDocuments) and any website an agent visits. When you connect an integration or a third-party account, you authorize us to access it on your behalf as needed, you are responsible for your agreement with that third party, and you confirm that you may connect it. Third-party services have their own terms, are outside our control, and may change, fail, limit access or be withdrawn at any time. We are not responsible for them, for what they do with data that you or an agent send to them, or for the content or availability of third-party sites. Integrations may be provided without commitments and may be removed.

Paid plans are billed in advance for the period shown at checkout. Unless we say otherwise, they renew automatically until you cancel, and you can cancel any time to stop the next renewal. Consumers in countries with VAT see prices including VAT; business prices are shown excluding VAT. The amount at checkout, worked out from your billing details, is the one you pay. Fees already paid are not refunded, except where mandatory law (including the Consumer's rights below) or these Terms say otherwise.

Plans include usage limits and fair-use limits. We may apply or change limits to protect the Service. We may change prices and plans for a future billing period on at least 30 days' notice, and if you do not accept a change you may cancel before it takes effect. If a payment fails we may suspend access until it is paid. If you dispute a charge with your bank or card issuer without first contacting us, we may suspend the account while it is resolved, and you will bear the costs of a dispute that is decided against you, to the extent the law allows. Credit top-ups are bought for use in the Service and have no cash value. They do not expire while your account is open. They are not refundable, except that a Consumer who withdraws within 14 days gets back any balance not yet used, and where the law requires. Discounts, free plans, student prices and referral rewards are for one person each, require that the conditions are true (for example a valid student status), may be changed or ended for future periods, and may be cancelled and recovered if they were obtained by misuse, multiple accounts, or false information.

This section applies only to Consumers.

Your mandatory statutory rights are not affected by anything in these Terms. If you buy a paid plan online, you generally have a right to withdraw from the purchase within 14 days. If you ask us to start providing the Service during that period and then withdraw, you pay for what you have used up to then. The right of withdrawal ends when the service has been fully provided and you have agreed to that at checkout, which we will ask you to confirm. To withdraw, email legal@jarel.se or use the cancellation page at jarel.se/cancel within 14 days of the purchase, saying that you withdraw; you can use the model withdrawal form in the confirmation email, but you don't have to. We refund what you paid, less the share for the time you used the Service and any top-up balance you used, within 14 days of receiving your notice, to the card you paid with.

You do not indemnify Jarel under the Indemnity section. The limits of liability in the Limitation of Liability section apply to you only to the extent that the law allows, and you keep every right and remedy that the law gives you for defective digital services. You can bring a claim in the courts of the country where you live, and the mandatory consumer protection rules of that country continue to apply to you.

Student discounts, referral rewards and other offers are subject to their own conditions and can be withdrawn for future periods.

We provide the Service with reasonable care and skill. To the maximum extent permitted by law, and except as expressly stated in these Terms, the Service, AI Output and everything we provide are provided "as is" and "as available". We disclaim all other warranties and conditions, express or implied, including those of accuracy, merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, availability, and that the Service or AI Output will be uninterrupted, secure, error-free or free from harmful components, or that defects will be corrected.

We do not warrant any particular result from using the Service, including that a document you review, draft or approve is legally valid, enforceable, complete or suitable, that any source is current or correct, or that an agent action will succeed.

We do commit to process your personal data in accordance with applicable data protection law, our Privacy Policy and the Data Processing Agreement.

We aim to keep the Service available but do not promise uninterrupted access. Maintenance, third-party outages (including model providers), security events and events outside our reasonable control can interrupt or degrade it. Keep your own copies of anything important. The Service is not a backup or an archive, and we are not responsible for loss or corruption of data except as the law requires. Do not rely on the Service for time-critical work such as a filing deadline without a fallback of your own. Unless a separate written agreement gives a service level, no uptime commitment applies.

We may suspend or limit access, with notice where reasonable, if you breach these Terms, if we must for security, legal or payment reasons, or to prevent harm to others.

Descriptions of the Service on our website, in demos, in the app and in sales conversations describe what the Service is designed to do. They are not promises of results or of accuracy. Statements such as "source-linked", "verified" or "grounded" describe features that help you check output. They do not mean that output is correct. By using the Service you confirm that you have not relied on any statement that is not in these Terms.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law. This includes liability for intent or gross negligence, for death or personal injury, for product liability that the law does not allow to be excluded, and, towards Consumers, anything mandatory consumer law protects.

Subject to that, and to the maximum extent permitted by law, and whatever the legal basis of the claim (contract, tort including negligence, statute or otherwise, and including pure economic loss):

(a) Jarel is not liable for any indirect, consequential, incidental, special, exemplary or punitive loss, or for loss of profit, revenue, business, goodwill, anticipated savings, contracts, clients, reputation, or data, even if we were told it was possible.

(b) Jarel is not liable for loss that results from your use of, or reliance on, AI Output (by you or by anyone you gave it to), for claims made against you by your clients or others, for the outcome of any matter, case, transaction or filing you used the Service for, from an action an agent took after you approved it or where you had allowed it to act, from anything you submitted to a court, authority or third party, or from the acts and omissions of third-party providers and websites. As between you and Jarel, these risks are yours, and the sections on AI-Generated Output, Your Professional Responsibilities, No Duty to Your Clients and Agents and Actions apply.

(c) Jarel's total liability to you for all claims arising from or in connection with the Service and these Terms, whether in contract, tort (including negligence), under statute or otherwise, is limited to the fees you paid to Jarel for the Service in the twelve (12) months before the event that gave rise to the first claim, or EUR 100 if you paid nothing in that period. Several claims do not increase this limit.

(d) Claims must be notified to us in writing without undue delay, and a Business Customer must bring any claim within twelve (12) months after it knew or should have known of the circumstances, or the claim lapses, to the extent the law allows this.

These limits apply even if a remedy fails of its essential purpose. They are a basis of the price at which the Service is offered. If a part of this section is held unenforceable, the rest stays in force and that part applies to the widest extent that is allowed.

This section applies to Business Customers only.

You will defend and indemnify Jarel, its affiliates, owners, directors, employees and service providers against third-party claims, and the losses, damages, costs and reasonable legal fees that result, to the extent they arise from: (a) Your Content; (b) your use of the Service or of AI Output, including advice, documents or filings you give or make to your own clients, employers or others; (c) actions that an agent took with your approval or under your settings; (d) your breach of these Terms or of law; or (e) your violation of anyone's rights. This includes claims brought by your clients and other people you serve.

We will tell you promptly of a claim, let you control the defence and settlement (you may not settle in a way that admits fault for Jarel or imposes obligations on it without our consent), and give reasonable help at your cost. We may take part with our own counsel at our cost.

You may stop using the Service and cancel at any time. We may end or suspend your access for a material breach, for misuse that creates risk for others or for us, or for non-payment. We may also end a free plan, or the Service, on reasonable notice.

After termination your access ends. You may request an export of Your Content for up to ninety (90) days after termination. After that we may delete it in line with our retention policy, unless a legal hold applies or the law requires us to keep it. Sections that by their nature should survive, including those on AI Output, intellectual property, liability, indemnity, governing law and disputes, survive termination.

Switching to another provider. You can ask at any time, on up to two months' notice, to move Your Content to another provider or to your own systems. Write to hello@jarel.se. We complete the move within 30 days, and the Service keeps working for you during that time; if that is technically impossible we tell you within 14 days and give a new date, no more than seven months away. There is no self-service export of a whole workspace yet, so we do the export for you on request: we give you Your Content, including documents, chats, matters and their metadata, with documents as uploaded or in DOCX or PDF, and chats and lists in Markdown, JSON or CSV. We do not charge for switching or for the export. You can retrieve your data for at least 30 days after the switch, and we then delete it as described above.

Jarel is not liable for any delay or failure caused by events beyond its reasonable control, including outages at hosting, network, model, payment or other third-party providers, power or internet failure, cyber attack, war, terrorism, pandemic, strike, governmental action, or changes in law.

These Terms and any dispute arising from them or from the Service are governed by the laws of Sweden, without regard to its conflict of law rules.

For Business Customers, the courts of Gothenburg, Sweden (Göteborgs tingsrätt as first instance) have exclusive jurisdiction.

A Consumer who lives in the EU or EEA may also bring a claim in the courts of the country where they live, and the mandatory consumer protection rules of that country apply. We may sue a Consumer only in the courts of the country where they live. Consumers can also use the EU's online dispute resolution channels where available, or contact the Swedish Consumer Agency (Konsumentverket) or the National Board for Consumer Disputes (ARN).

We may change these Terms, for example to reflect new features, law or our practices. We will give at least 30 days' notice of material changes by email or in the product. The changes apply from the date stated in the notice. If you do not accept a change, you may cancel before it takes effect, and your plan then ends with the period you have already paid for, unless mandatory law gives you a refund. If you keep using the Service after the date the change takes effect, you accept the revised Terms, and Consumers are told this in the notice. We may change the Terms immediately where the law or security requires it.

These Terms are the whole agreement between you and Jarel about the Service and replace earlier terms and understandings. If a clause is invalid, the rest stays in force. A failure to enforce a right is not a waiver. You may not transfer your rights or duties without our written consent. We may transfer ours to a successor or affiliate. Nothing in these Terms makes either of us the other's partner, agent or employee, and nobody else has rights under them. We may send notices to the email address on your account or in the product, and you may write to us at the address below. These Terms are available in English and Swedish. If the two differ, the English text prevails for Business Customers and the Swedish text prevails for Consumers.

Questions about these Terms? Contact us at legal@jarel.se or write to: Bizlution AB (org. no. 559264-7050), Kalvhagen 7, 427 50 Billdal, Sweden.